Description
Dealing with challenging personalities is crucial for maintaining team harmony and productivity. This course offers tools and techniques to respond effectively to difficult behaviors and foster healthier workplace relationships.
Who should attend?
This training course is intended for:
- Supervisors, managers, HR professionals.
- Customer-facing employees.
- Team leaders and mediators.
Learning objectives
Upon successful completion of this training course, the participants will be able to:
- Identify common types of difficult personalities and their behavioral traits.
- Explore root causes behind difficult interactions.
- Apply emotional regulation and de-escalation strategies.
- Resolve conflicts constructively while preserving relationships.
Educational approach
The training course is participant centered and contains:
- Behavioral case studies
- Conflict role-plays
- Assessments
- Guided self-reflection.
Prerequisites
There are no prerequisites to participate in this training course.
Course Agenda
- Day 1: Understanding Difficult Behaviors
- Defining difficult behavior vs. difficult people
- Passive-aggressive, controlling, narcissistic, avoidant types
- Personality tools (DISC, overview)
- Self-awareness: how we trigger and respond
- Day 2: Managing Conflict and Setting Boundaries
- Assertiveness vs. aggression
- Communication breakdowns and power struggles
- Setting limits and enforcing boundaries professionally
- Listening techniques to de-escalate tension
- Day 3: Strategies for Resilience and Team Harmony
- Conflict resolution strategies (mediation, negotiation)
- Building emotionally intelligent teams
- Preventing toxicity through team norms and structure
- Stress management and self-care for leaders
Final Assessment
Participants analyze a conflict scenario and propose a strategy for resolution, including communication and boundary techniques.
